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Send us an Email If you have any questions, comments, problems or requests please email us at support@countysoftware.com. To help us answer your inquiry as quickly and completely as possible please include the following in your email:
Download the Latest Help File Our most recent Forms571.hlp file is dated: 10/19/2007. Place this file in your application directory or shared data folder. Hint: The default installation folder is C:\Forms571 You can find the folder name by selecting Help from the main menu and choosing About. The folder name you are looking for is listed in the field titled "Directory or folder name where the DBF database directory currently being used will be found". Download the Latest Tips File Our most recent Forms571tips.txt file is dated: 10/19/2007. Save this file in your application directory or shared data folder as Forms571tips.txt. Hint: The default installation folder is C:\Forms571 You can find the folder name by selecting Help from the main menu and choosing About. The folder name you are looking for is listed in the field titled "Directory or folder name where the DBF database directory currently being used will be found". Download the 2007 Program Setup File Last year's 2007 Program Setup File file is version 11.3.2. This file is only needed by customers wishing to reinstall their 2007 previous year's program. Technical Support Policy effective January 1, 2008 Free Technical Support We provide unlimited email support at no charge. Email us at support@countysoftware.com Phone Support Technical support is free for the first 30 days after you have received or installed the Forms571 program. After that there is a $35 per incident technical support charge if you are not enrolled in the Optional Priority Support package. You can enroll at any time throughout the year. You may call (303)530-4983 and leave a message. Someone will call you back within 24 hours or less during regular business hours: Monday through Friday 9:00am - 5:00pm MST - Mountain Time. You will never be charged for customer support incidents that result from an error in our program. Optional Priority Support Optional unlimited priority phone support is available. Call anytime for any purpose. If you do not reach a support technician on the first try, leave a message and someone will return your call promptly (during regular business hours). The cost for this service is $29.00 for the calendar year, January 1 through December 31st, 2008 inclusive. You can enroll at any time throughout the year. If you are not completely satisfied with the support or the timeliness of our response your money will be cheerfully refunded. Data Recovery/Repair Services We charge a flat fee of $65 per repair which covers time, media and postage when necessary. Your file(s) will be returned within 3 business days from the time we receive them in our office. If you have purchased Optional Priority Support, the repair fee is only $50 and turnaround is guaranteed within 24 hours or less. Merge Data Services We charge a flat fee of $65 per merge no matter how many sets of data files are merged. Your file(s) will be returned within 3 business days from the time we receive them in our office. If you have purchased Optional Priority Support, the merge fee is only $50 and turnaround is guaranteed within 24 hours or less. Retrieve a Lost License Key You can retrieve a lost license key or verify the one you have is correct. For security purposes you will be asked to enter both the email address we have on file for your company and your company name exactly as it was registered with us. You can get this information directly from the Forms571 program by entering the program, closing the Client List, and looking at the display. If you get an error stating that you were not found in our database please contact us at one of the numbers below. Hint: If you were a registered user in a previous year, locate a form 571 that you printed from that year and your company name will be printed on page 1 of the 571 Form. To retrieve your license key now Click here. |
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6632 Kalua Road · Boulder, CO 80301 ·
(303) 530-4983· (303) 530-2983 Fax
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